Permission Management in the Admin Panel
Access to pages and functionality within the tripla admin panel is restricted based on assigned permissions.Users who can access and operate the admin panel are referred to as administrators, accounts, or concierges.
⏱ Estimated Time: Adding accounts, changing email addresses or passwords can be completed in about 5 minutes.
Account & Email Address RulesOnly one permission level can be assigned per email address in the tripla admin panel.
If the error message "Email already exists" appears, that email already has permissions assigned elsewhere and cannot be used for new permission assignment.
Solution: Use a different email address to assign new permissions.
Brand Admin Panel vs. Property Admin Panel
The admin panel is divided into a brand admin panel and a property admin panel. The panel type is displayed at the top left corner of the screen.
Brand refers to the corporation, and the brand admin panel manages all properties under that corporation.
Property refers to each contracted location and has its own dedicated admin panel. Each property is associated under a brand.
Hierarchy Example:
Brand Admin Panel
└ A Hotel
└ B Hotel
└ C Hotel
Book | Bot | |
| Brand | ||
| Property |
Permissions and Access Scope
Role | Access Scope |
| Brand manager | Can access and assign permissions across all properties. Has the highest level of control. Should be used when temporarily adding accounts for web development companies at launch. Recommended permission for third-party developers. |
| Facility manager | Can view and edit only the assigned property’s admin panel. |
| Facility operator | Can only view the assigned property’s admin panel. |
| Cleaning Staff | Can only view and edit the request page in tripla Guide. Cannot be extended later. |
Manage User
Adding a New Concierge (Admin Account)
Click the icon in the top right corner of the admin screen.
Select "Manage user" to view registered concierges.
Click to Add concierge 
a new account.
Enter name, email, language, and select the permission type.
When adding a Facility manager or operator, a dropdown will appear to select the specific property.
Click to
.
A temporary password will be sent via email, which can be used to log in.
Enter name, email, language, and select the permission type.
When adding a Facility manager or operator, a dropdown will appear to select the specific property.
Click to
A temporary password will be sent via email, which can be used to log in.
After the first login, users must change their password.
Permission hierarchy: Brand Administrator > Property Administrator > Property Operator
Language selection determines the language of emails and first login screen.
Property selection is shown when assigning roles tied to properties.
Brand-level users cannot access property-level admin panels directly, and vice versa.
Changing Permissions
If you want to change a Property Administrator or Operator to a Brand Administrator, you must delete the current role and add a new one with Brand Admin permissions. Changes won't apply otherwise.
Updating Account Email or Password
Click "Manage account" to access the "UPDATE PROFILE" screen.
Edit email, name, or profile picture.
Use the "CHANGE PASSWORD" option from the side menu to update login credentials.
Granting Permissions
Brand managers can grant Facility manager and Facility operator permissions.
Where to Set
Brand Admin Panel → Admin Settings → Permission Management
Use the "Edit" button to modify each permission setting.
Assignable Permissions:
Permission | Features Enabled |
| Property manager | View, edit, delete member info; edit room types and plans |
| Property operator | View, edit, delete member info only |
Member Info Permissions:
| View only | |
| View & Edit (no delete) | |
| View, Edit & Delete |
(For Property Admins only) To control room type and plan editing:
Check the items to allow editing.
Uncheck to disable editing specific sections and click Apply.
Uncheck to disable editing specific sections and click Apply.
Room type | Plan |
Strengthening Admin Panel Security
Multi-Factor Authentication (MFA)
To enable MFA, go to the profile settings under "MFA".
IP Address Restriction
Go to: Brand Admin Panel → Admin Settings → IP Address Restriction
By default, restrictions are disabled.
Click "Edit" to delete or add multiple IP addresses.
Check "Enable", enter IPs, and save.
When setting access restrictions, your current IP is automatically saved.
If you’re using a dynamic IP, be sure to register a static IP. Otherwise, you may lose access when your IP changes.
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