Custom Bot

With the Info Bot, you can ask guests questions in a chat-style format based on the steps you've created.

You can configure settings to provide different responses based on YES/NO answers, send API requests, or return users to a specific step if no search results are found.

⏱ Estimated time: About 15 minutes (may vary depending on the amount of content)

How to Create a Bot

1. Click **\[Export]** at the bottom left of the screen to make the custom bot reusable. A hash code (an encrypted string) will be copied to your clipboard so you can use the bot elsewhere.

2. To import the bot into another property, go to the **Custom Bot List** screen of the target property, click the import icon, and paste the hash code into the hash field. This will allow you to import the custom bot made reusable in step 1.

How to Create a Bot

Go to the Property Management Screen and click on Custom Bot.

In the list view, click on each title to view its contents.

Click  to create a new bot.

Click ![custom], enter a name, and click Save to open the bot creation screen.

Click the Add button  to display the step editor. Add steps to build your conversation flow.

Step	Discription
	Sends the text message you've entered.
	Choose from these options to collect information from the guest.
	Set a Web API URL (endpoint) to retrieve external data.
	Create a flow split based on conditions.
	ことが可能です。 ※条件を含むボットは使用できません。Call another pre-created custom bot. (Note: Bots with conditions cannot be used here.)
	Retrieve data from a Google Spreadsheet. Select the sheet that contains the necessary information.
	Allows users to confirm their reservation by entering the reservation number from the confirmation email.
	Allows users to submit a request.
	Allows guests to use optional add-ons.

For how to create a Webhook using the bot, please refer to [this link].

How to Display the Created Bot

From the Property Management Screen, go to Automated Messages, click Create New, and choose Trigger Custom Bot as the message type.

Example: Setting up a custom bot for private bath reservations.

Note: The title will not be shown on the customer-facing screen. You can enter any title that helps you manage it internally.

If you wish to specify a display period, enable “Set Display Timing” and select the dates.

To link it with an FAQ response, choose FAQ AI Response as the trigger, and enter the code of the FAQ answer to link.

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