The email subject and body settings screen will open.

The initial content is set to the default template text.

You can select from email templates such as “Reservation Confirmation,” “Reservation Reminder,” and “Thank You” to edit their contents.

• Edit the email subject and body as needed.

• The text supports HTML and Markdown formatting.

• You must send a sample email before saving.

• You can also copy templates to other properties.

Reservation Confirmation

Select “Reservation Confirmation” from the email template dropdown.

This is the content of the email sent after a reservation is completed.

Reservation Reminder

Select “Reservation Reminder” from the email template dropdown.

This is the content of the reminder email sent the day before the guest’s stay.

Notes on “Reservation Confirmation” and “Reservation Reminder”:

Thank You Email

Select “Thanks” from the email template dropdown.

You can send a thank-you email to customers after checkout.

To send the thank-you email, turn ON the “Send Thank You Email” status.

The timing for sending can be set up to 14 days after checkout, adjustable in one-hour increments.

It is possible to send the thank-you email only in specific languages.

Variables

Text enclosed in {{ }} represents variable names.

The information registered in [Property Information] within the management screen will automatically populate the variables according to their intended use.

Please refer to this list for the purposes of each variable name.

Variables marked with a “-” will have tripla’s default template values assigned. You can check these in the sample emails.

Example:

Click [Send Sample Email] at the top right to send a sample email.

The sample email will be sent to the email address you are logged in with.

If you make any changes, the [Save] button will be disabled. After sending the sample email, the [Save] button will become clickable again.

Please note that once you click [Save], the reservation confirmation email will be updated immediately.

Translation services for the reservation confirmation email are not provided.

After checking the sample email, please click the [Save] button to save your changes.

Please note that once you click [Save], the reservation confirmation email will switch to the updated version immediately.

Sending Emails with QR Codes for Reservations with Branch Numbers

This feature can be used for new reservations, reservation changes, day-before reminders, cancellations, and thank-you emails.

Note: This feature is available only for properties using the “Tearai Razu” (handy management) service.

Note: The QR code applies not only to emails created with custom email templates but also to reservation change and cancellation emails.

If you want to use a QR code without branch numbers, inserting {{reservation_number_qr_code}} allows it to be displayed in new reservation and day-before reminder emails.
If you want QR codes displayed in reservation change or cancellation emails, please contact your sales representative.

You can insert the QR code by selecting [Add Check-in QR Code to Reserved Room Information Section].

If {{reservation_rooms_info}} is added in your custom email template, the QR code will be inserted in the corresponding section.

Mail Sample:

Copy the template

When you open the custom email template, only brand administrators will see a [Copy to Other Properties] button at the top right of the screen.

By selecting [Copy to Other Properties], you can choose the properties to which you want to copy the template.

Check the boxes of the desired properties and click [Confirm].

After clicking [Confirm], you will be prompted again to confirm saving.

By selecting [Confirm] here, the email template from the currently opened property will be copied to all the checked properties.

Please note that once confirmed, the copied emails will take effect and be sent to customers.

Selecting [Confirm] completes the process.

When copying email templates, the “Send Thank You Email” switch in the thank-you emails is set to OFF by default, so please turn the switch ON individually for each property.

Note: There are no ON/OFF switches for reservation confirmation emails or reservation reminder emails.

Default Subject and Text

If you want to revert to the default, please copy and use the following.

The default subject and text are as follows.

*Note: The text below the phone number may not be displayed on the initial load.

Selecting the body once will display the text below the phone number as well.

【予約確定】{{facility_name}}

<p>
  <span>この度は{{facility_name}}をご予約いただき誠にありがとうございます。</span>
  <br>
  <span>以下の内容にてご予約を承りま した。</span>
</p>
<p>
  <span>・予約番号: {{reservation_number}}</span>
  <br>
	 <span style="margin-left: 15px">
    {{reservation_number_qr_code}}
  </span>
  <br>
  <span style="margin-left: 15px">
    <i>QRコードをスキャンください。</i>
  </span>
	 <br>
  <span>・ホテル: {{facility_name}}</span>
  <br>
  <span>・住所: {{facility_address}}</span>
  <br>
  <span>・電話番号: {{facility_tel}}</span>
  <br>
  <span>・公式ウェブサイト: {{facility_website_url}}</span>
</p>
<p>
  <span>・チェックイン日: {{reservation_checkin_date}}</span>
  <br>
  <span>・ご予約人数: {{reservation_number_of_guests}}</span>
  <br>
  <span>・お部屋数: {{reservation_number_of_rooms}}</span>
</p>
<p>
	 <span>・予約時の通貨: {{reservation_currency}} </span>
  <br>
  <span>・合計（税込): {{reservation_currency_unit}} {{reservation_total_amount}}</span>
  <br>
  <span>・ポイント値引き: {{reservation_currency_unit}} {{reservation_point_discount_amount}}</span>
  <br>
  <span>・お支払い金額（税込): {{reservation_currency_unit}} {{reservation_payment_amount}}</span>
  <br>
  <span>・支払い方法: {{reservation_payment_method}}</span>
</p>

<p>=============================================================</p>

{{notifications}}
{{additional_questions_and_answers}}

<p>=============================================================</p>

<p>
  <span>・宿泊代表者氏名: {{reservation_contact_name}}様</span>
  <br>
  <span>・宿泊代表者電話番号: {{reservation_contact_number}}</span>
</p>
{{reservation_rooms_info}}
{{reservation_extras_info}}

<p>=============================================================</p>

<p>▼ ご予約内容の確認/変更/キャンセル/領収書の発行（カード決済の場合）、下記のページより行うことができます。</p>
<p>
  <a href="{{reservation_url}}">{{reservation_url}}</a>
</p>
<p>※
  チェックイン日、またはホテルが設定した変更/キャンセル可能時刻を過ぎると、tripla上での変更/キャンセルができなくなります。
変更/キャンセルが可能な期限は上記のリンクから遷移する予約確認画面にて確認することが可能です。
期限を過ぎての変更/キャンセルはホテルへ直接お電話でご連絡ください。
</p>
<p>※ 宿泊期間の延長/短縮、宿泊者様のご人数を変更される場合は、お手数ではございますが再度ご予約の取り直しをお願いいたします。</p>

<p>+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+</p>
<span>* 本メールはtripla予約サービスより自動送信されています。</span>
<span>* 本メールに返信されましても、返答できませんのでご了承ください。</span>
<span></span>
<span>本予約はtripla予約サービスを利用して予約されています。</span>
<span></span>
<span>tripla予約サービス</span>