Guide
If you have a Guide subscription, you can access the PDF version of the dashboard anytime.
The dashboard can be viewed from both the brand management screen and the facility management screen; however, the available sections differ between the two.
For details, please refer to the section titled “Differences Between the Brand Management Screen and Facility Management Screen Dashboards.”
Dashboard Update Frequency: Updated every Monday
\*Since updates are applied individually, there is no fixed time; however, the last update time is displayed at the bottom left of the screen.
Dashboard Location:
In the Brand Management screen or Facility Management screen, navigate to Dashboard → tripla Guide → Guide (Brand) or Guide (Facility).)
Differences Between the Brand Management and Facility Management Dashboards:
The Brand Management dashboard allows you to view Guide data for all facilities linked to that brand, including usage status by each facility.
The Facility Management dashboard lets you view Guide data only for that specific facility, providing an overview of usage status by content.
*Note: The content usage overview is not displayed on the Brand Management dashboard.
Apart from the facility-specific usage status and content-specific usage status, all other items are the same.
The screen layout is also the same, and as shown in the above image, you can select the year and month of the data you want to view from the dropdown menus at the top of the screen.
Additionally, pressing the download button allows you to download the data in PDF format.
How to Read the Data
Definitions of key terms frequently appearing in the data, such as "Unique Users," "Sessions," and "Events," are as follows:
Item | Discription |
| Event | Event = An event is defined as a user performing any of the following actions: Clicking a button on the content Scrolling the page Viewing the page Downloading data Actions other than those listed above are not counted as events. |
| Unique user | Unique Users per Day This refers to the number of unique users in one day. Unique users are counted based on the number of unique device (or browser) IDs for each event date. Example: On January 9, 2025, if one customer uses a single smartphone to click multiple times on contents like "FAQ" or "Tourist Information," it will be counted as one unique user. |
| Average Session Duration | Average time spent per session (in seconds). Calculated as: Total duration (seconds) ÷ Number of sessions. |
| Bounce Rate | The percentage of sessions that resulted in a bounce relative to the number of users. Calculated as the number of bounces divided by the number of sessions. *Bounce is defined as a user who scanned the Guide QR code but spent less than 10 seconds with it open, viewed fewer than 2 pages, and did not click on any content. In other words, the user scanned the QR code but immediately closed it without using the content. |
Session Usage Status
Item | Dispriction |
Trends in Usage by Period | Graph of daily session count trends. |
Device Language | Languages of the devices used by accessing users. |
Top 10 User Countries of Origin | Countries of the users who accessed. |
Usage trends by period
You can view numbers such as the number of unique users and sessions by day.
For example, you can see how many guests used the Guide during busy periods with high occupancy.
Facility Usage Status
You can view metrics such as unique users and session counts for each facility.
By looking at the brand as a whole, you can identify which facilities tend to have higher usage.
Content Usage Status
Item | Discription |
| Most Viewed Content | The name of the most viewed content during the specified period is displayed. |
| Users Who Viewed | The number of users who viewed the content during the specified period is displayed. |
| Most Engaging Content | Here, "attractive" is defined as content with high engagement. The average session duration for each content is calculated, and the content with the longest viewing time is displayed as the most engaging content. |
| Duration of Stay (seconds) | The content's dwell time (time spent) is displayed. |
| Content Usage Status | Graph of session counts by content. *Note: The overview of content-specific usage is not displayed on the brand management dashboard. It can only be viewed on the facility management dashboard.* |
Overview of Content-Specific Usage
You can view metrics such as unique users and session counts for each content item.
For example, the average session duration indicates how long, on average, users spend viewing the content you created.
Additionally, if a content has a high number of unique users, it can be considered widely viewed, whereas a low number suggests the content is not being viewed much.
Related Articles
tripla Guide
This service enables guests to view the in-room information, which was previously provided via paper or VOD, on their own smartphones. ※To use this service, a contract for tripla Bot and tripla Guide is required. ＜Transition to CM3.0＞ Due to new ...GA4 Setup Guide
Required Pre-Setup Items tripla Book settings must be completed. Subdomain settings must be configured. A Google Analytics 4 (GA4) account must be created. A Google Tag Manager (GTM) account and container must be created. GA4 measurement settings ...Guide Function for Group Properties
When this setting is enabled from the property display settings, if there is no availability for the dates the guest is searching, up to three nearby group properties will be shown to guide the guest to alternative options. With this setting active, ...Chatbot Frequently Asked Questions (FAQ) Registration
Here is a guide on how to display Frequently Asked Questions (FAQs) within the chatbot and how to configure question-triggering messages based on specific conditions. How to Set Up FAQ Display The following explains how to display FAQs like those ...Bot
The tripla Bot dashboard can be viewed in the PDF document.