Running a membership program at your accommodation allows you to build a loyal fan base, which increases the likelihood of bookings through your official website.  

It also helps strengthen your brand, encourages repeat usage, and can reduce cancellation rates.  

Moreover, by combining member promotions, acquiring new members becomes easier, which also leads to an increase in repeat customers.  

The customer data obtained through the membership program can be used for marketing and service improvement. We highly recommend setting it up during this opportunity.  

⏱ Estimated time: Approximately 30 minutes.

Setup Process

The membership program setup is completed in two steps.

You can start by setting the essential items under ◎Quick Start.

For more detailed settings, you can refer to ◎Set Each Item in Detail for further instructions.

1. Create the Membership Program

2. Display the Member Registration/Login Page

If you want to apply member pricing,  

3. Set up the Member Promotion (Member Pricing) as well.

---

◎Quick Start

The membership program has many features, but by setting the following essential items, you can get started right away.

1. Enter the required fields

2. Display the Login Button.

3. Set up the Member Promotion.

1. Enter the required fields

Open the Brand Management Screen → Membership Program, and by entering the following items, your membership program will be ready to start!

Check the Membership Program box.
Set the Membership Program Name. Common names include Membership Program, WEB MEMBERSHIP, or WEB Member.
Start with one membership level. Note: You can add additional membership levels even while the membership program is running.
Check the Member Registration Page box.
Set the Membership Appeal Heading. Include the membership program name or a phrase encouraging users to register as members.
Set the Appeal Points. Since the default settings are already included, you can save it as is.
Check the Email Sending Option (Recommended). This will allow you to use membership information for future promotions.
Set the Personal Information Edit option. Check this box to allow members to edit their own information.
Set the Membership ID (Recommended). While you can manually assign an ID to users who register later, it is more convenient to have it automatically generated from the start.

Finally,click the Save buttonand the membership program will be complete.

2. Display the Login Button.

Display the Login Button on the room availability search screen (Booking Widget).
Note: This setting cannot be applied at the brand level and must be set for each individual facility.

Open Facility Management Screen → Settings → Widget Settings → Login Display Settings.

Turn Login Display Settings ON.

With this, the entry point for login and membership registration is now set up.

3. Set up the Member Promotion.

Set up the member discount from the promotion screen.
Clickon the right.

Agree to the "Act on Premiums and the Misleading Double Price Display", and then set the items.

Enter the Promotion Name.	This will be displayed above the member pricing.
Select Normal Promotion for the promotion type.
Under Target Users, select the membership program set in step 1.
Under Member Rank Conditions, since only one rank is set in step 1, check the box for "Select all member ranks".
Duration (Optional) Set the applicable sales period, stay period, or specific dates you want to exclude (such as New Year's or Golden Week when you don't want to apply the member discount). If there are no specific periods, no setting is required.
Decide on the promotion details. You can set the discount either as a fixed amount (¥) or as a percentage (%). It can be configured for both room-based pricing plans and per person pricing plans. To apply a flat 5% discount, set it as shown on the right.
Target Plans If you want to apply the discount to all plans, set it as shown on the right. You can also exclude certain plans or specify which plans should be eligible for the discount.

Finally, click the Save button to complete the setup.

You can now display both the regular price and member price side by side, making the benefits of membership more apparent to users.

 

---

◎Set Each Item in Detail

The membership program has various configuration options. The detailed setup instructions are as follows:

１．Create a Membership Program

First, create the Member Registration/Login Page.

Overview:
The left side shows the corresponding items in the tripla management screen.

Where to Set It Up

Book Brand Management Screen → Membership Program

Click the default Membership Program and configure the settings on the Membership Program Settings Page.

Membership Program ON/OFF (Required)

By default, the checkbox is checked. The membership program will be activated by saving with the checkbox selected or by turning it ON using the button in the list.

Membership Program Name (Required)

Enter the Membership Program Name.

If you are running only one membership program, it will not be displayed to customers. If you are running multiple membership programs, they will be displayed in a dropdown menu on the membership registration and login screens.

Login Screen when There is Only One Membership Program	When There Are Multiple Membership Programs
	※When running multiple membership programs, it is recommended to clearly define the names and details of each program to make it easier for customers to understand when logging in.

Please set the Membership Program Name in each language.  

*If translation into other languages is required, please contact us.*

Membership Level (Required: You can start with just one level)

Set membership levels such as Bronze, Silver, Gold, etc. You can add more levels using the + button on the right, or delete them using the trash button.  

If you only want a simple distinction between member and non-member, you can add just one level.  

Membership levels can also be added after creating the membership program.

After creating the membership levels, you can delete a rank using the **trash button**.
However, deletion is only possible if there are no members assigned to that rank.  

If there are members in that rank, an error will be displayed.

Default Membership Level (Required)

This is the rank assigned when a customer registers as a member. You can set which membership level they will initially receive when signing up.

Customers can check their membership level in their account information.

Image Upload

You can upload an image for each membership level. The uploaded image will be displayed in the account information above.  

*Recommended size: 32×24px*

*If no image is set for the membership level, the following image will be applied.*

Member Registration Page

You can enable or disable the Member Registration Page.

When the login widget is ON and the checkbox is checked (enabled), the Member Registration button will appear on the room availability search screen (Booking Widget).

You can disable it by unchecking the box, which will prevent the member registration page from being displayed.

By hiding the Member Registration Page, customers will no longer be able to register from the room availability search screen (Booking Widget).  

In that case, you can manage membership information by importing member data through the membership page in the management screen.

Setting in all languages is required. If translation into other languages is needed, please contact us.

Member Registration Appeal Heading

Include the membership name or a phrase encouraging users to register as members.

Instead of the **membership program name**, you may include a phrase that encourages users to register as members.

Email Sending Permission

You can choose whether to display the option for email sending permission for promotional purposes on the membership registration page.

<Recommended Setting>
You can also display the email sending permission option for non-member customers. When enabled, it will appear at the bottom of the customer information input screen.

Open the Brand Management Screen → Settings → Reservation Engine → Promotion Settings, and turn it ON.

Member Registration Settings and Member Inquiry Information (Optional)

This feature allows you to pre-register member information, preventing users from proceeding to the email address and password setup unless they enter the issued ID.

You can use the membership program without setting this up.  

It is only necessary to input this information when receiving a request to register customer data for users who have already registered their membership information via paper or another system, and when issuing an ID.

Member Settings

You can configure whether members will log in individually or share membership across different accounts.

	Unconfigured is the default state. The use of the membership program in the unconfigured state is not expected. Once you make a configuration here, it cannot be changed, so it exists as the default state by design.
	If you are only running one membership program, or if there are multiple membership programs but users will log in to each individually, select this option. Additionally, select this option if you plan to pre-register member information on the facility side. *Note: When members are registered using the "Set Members" option, they will automatically be enrolled in the default membership program. (The email address and password will be set with the same credentials.)*
	Select this option when primarily using the membership program for corporate accounts. The default membership program information will be shared. After logging in as a corporate account, if the user logs in as an individual member, their personal information can be used during the booking process (points cannot be used).   Additionally, reservation management can be done from the My Page.

My Page

You can configure whether customers are able to edit their own personal information in their membership account.

If set to OFF, the edit button will be removed.

*If a single member can belong to multiple membership programs, editing will only be possible if they are allowed to edit in all of the membership programs they belong to.*

Organization

This option is used when setting up corporate memberships.  

When enabled, the membership program will require corporate members to log in before searching for accommodation plans.

Accompaniment

Apologies, but this feature is not implemented, so no setup is required.

Membership ID QR Code

When checked, members will be able to display the QR code from their account screen.

If the membership ID (Member ID) is blank, the QR code will not be generated.

Membership ID Generation

When checked, a membership ID (Member ID) will be automatically generated. The generated ID will be a random string of numbers and will be unique across the entire brand.

You can set the prefix and length (number of digits) for the membership ID.

Notification Email for New Member Registration

If the facility wants to receive a notification when a customer registers as a new member, this can be configured in the Facility Management Screen → Settings → Email Settings → Notification Email.

2. Display the Member Registration/Login Page (Required)

Once the membership program content is set up, display the Member Registration/Login Widget on the room availability search screen (Booking Widget).

The login display can be set at the facility level, not at the brand level.
It can be turned ON/OFF from Facility Management Screen → Settings → Widget Settings → Login Display Settings.

	The Corporate Login will be displayed.

You can choose to display only the Corporate Login and hide the Member Login, or vice versa.

It is also possible to specify the CSS selector for page elements.

When a user clicks on the page element, the corresponding Tripla booking widget's login page, membership registration page, or my account page can be directly opened.
Since creating a CSS selector is required for this setting, please consult with your website development team if you wish to use this feature.

3. Set Up Member Promotion (Member Pricing)

By setting up a Member Promotion (Member Pricing), the price advantage will be more noticeable to customers, making it easier for them to register as members.

While the membership program can be used without setting a member promotion, it is recommended because bookings tend to increase from the day the member pricing is set.

The discount rate is typically set between 3% and 5%, and the discount amount is commonly set between 500 yen and 1,000 yen.

Where to Set It Up

Brand Management Screen → Promotion.

Click "+ New Promotion".

The button is ON by default.

If you want to turn it OFF (disable it), click the button and change it to OFF.

Promotion Name

It will be displayed above the price listing.

Promotion Type

For TL Lincoln, when using normal promotions, the promotion name will not be displayed. Instead, the number of adults and children will be shown.

It will be displayed as shown in the image below.

Promotion Application Conditions

Membership Rank Conditions

If you want to apply the same member price for all membership ranks, or if there is only one rank, check the box for "Select all membership ranks".

You can use the copy function located to the right of the Save button to duplicate the promotion. Then, simply modify the details and settings to streamline the process.

Applicable Sales Period

Applicable Stay Period

Excluded Dates

You can set excluded periods if you don’t want the promotion to apply during certain times, such as New Year’s.

Start Date: Based on the checkout date
End Date: Based on the check-in date

Example: To set the exclusion period from 12/30 to 1/3, set the Start Date as 2024-12-31 and the End Date as 2025-01-03.

The promotion will only be applied if the customer's booking start date (check-in date) and end date (check-out date) fall within the applicable stay period mentioned above.

Tax Amount

プロモーションの割合額は税込で適用されます。デフォルトで「税込」が適用され、変更はできません。

Promotion Details

For the "Normal Promotion" used in the membership program, it can be applied to both Room-Based Pricing and Per-Person Pricing plans.
The membership price will be applied according to the billing type set for the plan. You can choose to apply the promotion to only one of the plans.
It is also possible to set the promotion to 100% OFF (effectively free).

For Per-Person Pricing, you can set promotions based on the guest type, such as adults or children.

If the promotion discount is set as a percentage instead of a fixed price, the maximum discount amount per room booked will be displayed.
If there is a discount cap, you can set it here.

Target Plans

Note: 30 plans will be displayed per page.
If the promotion applies to all plans regardless of the type, select "All Plans".
If you want to apply the promotion to specific plans, such as members-only plans, select "Select Plans" and specify the plans.
If there are plans you want to exclude, select "Select Plans to Exclude" and exclude the specified plans.

Member Information Registration

How to Add Members Individually Through the Management Screen

The Add Member page will appear. Enter the required details and click Save. The Membership ID can be left blank and still saved.

When members are added through the **management screen**, customers will not receive a confirmation email regarding their membership registration.

If you only click Save, the registration status will remain as "User Not Registered".

In this state, the user will not be able to log in from the member login page. To enable login, follow the steps below to complete the registration.

How to Import Members in Bulk through the Management Screen

Even if you import member information, no notification will be sent to the registered customer's email address.  

As with adding members individually, the registration must be completed manually for the customer to be fully registered.

Download Member Information

You can view the list of fields from here.

- When downloading the member CSV with filters applied, a maximum of 10,000 records can be downloaded. If no filters are applied, there is no upper limit.

- If the number of members to be downloaded is 1,000 or fewer, you can download it directly as a CSV file.

- For downloads between 1,000 and 10,000 records, the information will be sent to the email address associated with the logged-in account. You can download the CSV file from the link provided in the email.

- For downloads exceeding 10,000 records, the information will be sent to the email address associated with the logged-in account. You can download the CSV file as a ZIP file from the link provided in the email.

Additional Notes

Default Membership Program

The membership program that is displayed first during room availability search is the one set as the default membership program.
It is not possible to set an added membership program as the default.
Note: For data integrity purposes, the default membership program cannot be deleted.

Change the Expiration of the Confirmation Link

You can change this in the Brand Management Screen → Settings → Membership Program Settings → Feature Settings.

You can set the expiration period for the membership registration confirmation link that is sent when a customer registers.

Note: The expiration period for the password reset link, sign-up link, and email address update link will be the same.
Note: The expiration period for the confirmation link is required for security enhancement, and only the time can be modified.

Encrypt Membership ID (Set One-Time QR Code)

You can configure this in the Brand Management Screen → Settings → Membership Program Settings → Feature Settings.

This feature is used when encryption of the membership QR code is required, such as during the introduction of smart check-in machines.  

The membership ID displayed in the QR code will be encrypted with a timestamp attached, and decryption will be necessary on the receiving side.  

To decrypt the QR code, an encryption key is required.  

For the issuance of the encryption key, please contact the Technical Support Team.

Member Registration Appeal Points

It will be displayed in a bullet-point list under the cover image.

Additional Information Collected During Member Registration

This option can only be configured with the default membership program.

Address

You can display the address input fields for customers. Each field can be set as either optional or required.

Fields marked as required will prevent the customer from completing the registration if they are not filled in.
For example, you can set the prefecture as required and the city and district as optional.

If you want to use the prefecture information in Connect segments, you can set the prefecture as required in advance.
This will ensure that the information is automatically collected during member registration.

If the prefecture is not set as required here, you will need to have the customer manually enter their address information through their member account information later to collect the data.