Customer Segment V2 – Category List

Customer Segment V2 – Category List

Data from past reservations excludes canceled bookings.
If a reservation has been modified or changed, the most recent data will be used.

You can also combine multiple segments.
Example: By combining “Hotel Reserved in the Past” with “Check-in Date of Past Reservations,” you can target only users who stayed at a specific hotel after a certain check-in date.

Click [Save] to complete the segment creation.

Not only can you combine segment groups using AND, but you can also combine individual condition settings using OR.
Note: This is a feature available from V2 onward. It is not supported in V1.
Category
Operator
Value type
Usage Description
Membership Statusequalstrue/farceSpecify whether the user is a member or not
Membership Rankincludes
membership rank
Specify the membership rank

excludesmembership rank
Membership Registration Dateequals
date
Date the user became a member

greater thandate

greater than or equaldate

less thandate

less than or equaldate
Registered Hotelincludeshotel nameHotel where the user registered

excludeshotel name
Past Reservationsequalstrue/farceWhether the user has past reservations

equalsamountRoom rate for past reservations (excluding promotions)

greater thanamount

greater than or equalamount

less thanamount

less than or equalamount
Total Reservation AmountequalsamountTotal amount spent on stays

greater thanamount

greater than or equalamount

less thanamount

less than or equalamount
Total Number of Staysequalsnumber of staysTotal number of stays

greater thannumber of stays

greater than or equalnumber of stays

less thannumber of stays

less than or equalnumber of stays
Number of Guests per Past Reservationequalsnumber of guestsNumber of guests in past reservations

greater thannumber of guests

greater than or equalnumber of guests

less thannumber of guests

less than or equalnumber of guests
Past Reservation Check-in DateequalsdateCheck-in date of past reservations

greater thandate

greater than or equaldate

less thandate

less than or equaldate
Past Reservation Check-out DateequalsdateCheck-out date of past reservations

greater thandate

greater than or equaldate

less thandate

less than or equaldate
Day-use in Past Reservationequalstrue/farceWhether day-use was specified in past reservations
Option Usage in Past Reservationequalstrue/farceWhether options were used in past reservations
Past Reservation Plan Nameequalstext inputPlan name used in past reservations

not equals
text input

contains
text input
Past Reservation Room Typeequalstext inputRoom type used in past reservations

not equalstext input

includestext input
Best Rate Usage Historyequalstrue/farceWhether the best rate was used in past reservations
Coupon Usage Historyequalstrue/farceWhether a coupon was used in past reservations
Standard Promotion Usageequalstrue/farceWhether standard promotions were used
Hotels Reserved in the Pastincludeshotel nameUsers who made past reservations (excluding cancellations)

excludeshotel name
Current Point Balanceequalsnumber of pointsNumber of currently valid points

greater thannumber of points

greater than or equalnumber of points

less thannumber of points

less than or equalnumber of points

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