Member Information: Edit / Delete

This section explains how to edit or delete member information that has already been registered in the Brand Management screen.

You can, for example, update a member's email address or make other changes as needed.

This feature can be used, for example, when a guest contacts the property saying they haven't received a registration email, and you need to update their email address.

To edit or delete member information from the Property Management screen, the user must have the appropriate permissions as a property administrator or operator.

A user with Brand Administrator permissions can grant these rights by going to the Brand Management screen → Administrator Settings → Permission Management.
For more details, please refer to this page.

From the Brand Administrator page, go to [Members] .

When you select the member you wish to edit, the member details screen like the one below will be displayed.

To update member information, make the necessary changes and click [Save] at the bottom of the screen.

If you click [Cancel], any changes made will be discarded, and you will return to the member list.

To delete a member, click [Delete].

Important Notes

• No notification email will be sent to the registered email address when member information is updated.

• Even if member information is deleted, the data remains on our system. However, a new membership registration can be made using the same email address.

• When member information is deleted from the admin screen, a "membership cancellation completed" email will be sent to the registered email address.

  
  

• Related Articles

• Checking and Updating Member Information on the Customer Screen

  Registered users can view and edit their profile and membership information from the My Account page after logging in. To log in, users can click the 「Log In」 button at the top of the booking widget and enter their registered email address and ...

• Member Registration on the Customer Screen

  Customer Membership Registration Steps Once the membership program is configured in the tripla admin panel, a "Log In" button will appear at the top of the guest reservation search screen. When selecting 「Register」 from the dropdown under the "Log ...

• Facility Information

  On the facility management screens for both Book and Bot, you can manage information such as the address and latitude/longitude. In principle, tripla will handle the registration of this information, so there is generally nothing that properties need ...

• Bulk Edit Plans

  Here is how to configure bulk editing for plans: From the Brand Management screen, go to [Reservation Engine Settings] → [Plan Management]. How to Bulk Edit Plans From the [Reservation Engine Settings] dropdown menu, select your Site Controller. Once ...

• Delete custom account

  If you have an existing membership system integrated with tripla, you can set up instructions to inform users how to properly delete their accounts from your system. You can configure the [Custom Account Deletion] instructions. When this feature is ...