Point Program
Since it applies to member information set in the membership program, you need to configure the membership program in advance.
Location for Settings
Click “＋ Set Point Program” to open the point program settings screen.
Point Name Setting
The point name you set will be reflected on the customer-facing screen.
Please note that in the tripla management screen, it will continue to be displayed simply as “Points.”
| Point Name | ||
| Booking Whdget | ||
| Login button | ||
| My page |
Point Expiration Rules
Expiration Timing
If you want all points to expire at the same time:
All points will expire at the same time. If you check the box to override the expiration date and set the expiration date to “the 1st day of the member registration month plus the specified number of months,” the earlier of the configured expiration period or the set expiration date will apply. If you set the expiration date to “from the checkout date of the last reservation,” the expiration of previously earned points will be updated each time a new reservation is made. |
If you want to set expiration dates individually for each point
Set expiration dates individually for each point. |
Expiration Date
You can set the expiration period. | |
Based on Member Registration Month Example if set to 24 months:
| |
Based on the Last Checkout Month In the example below, the expiration dates of all points (including registration points and birthday points) will be extended to the latest checkout date within that period plus 24 months.
Example: If registration points are granted on April 1, 2025, and there are no stays via tripla by the end of March 2026, the points will expire at 23:59 on March 31, 2026. The types of points eligible for expiration date extension can be selected from:
Note: This title appears only when selecting “All Points.” Example for a 24-month setting: |
Point Type Selection
When “From the last reservation’s checkout date” is selected, you can choose which point types will have their expiration dates adjusted from the following:
-
Points earned from stays
-
Transferred points
-
Manually added points
As this is the default setting, it cannot be unchecked. | |
Please check this box if you want points to expire at the same timing as points earned from stays. |
Expiration Reminder
Emails are sent daily at a fixed time to all eligible recipients.
Regardless of the remaining points, if a customer has even one point nearing expiration, the reminder will be sent to everyone (regardless of their email reception settings).
You can set how many days in advance the reminder email is automatically sent before points expire.
Point expiration reminder email delivery history cannot be viewed within the tripla management screen.
Editing the content of reminder emails is not possible from the tripla management screen.
Reminder email content cannot be viewed in the tripla management screen.
You cannot specify the delivery time for reminder emails.
When points are granted via the management screen, reminder emails will not be sent retroactively. For example, if the reminder email is set to be sent 30 days before expiration but the point expiration is set to 10 days, granting points via the management screen will not trigger the reminder email even if the expiration date falls within that period.
Changing the sender name is possible by modifying the membership program name.
Changing the sender domain is possible.
Instead of emails sent from tripla.jp, you can send them from your own company domain.
Please make this change under Administrator Settings → General Settings → Custom Mail Domain.
Point Usage Rules
Please note that once point granting operations have started, changes can no longer be made.
Checking this box enables the use of points at the time of reservation. If unchecked, points cannot be used during reservation. In that case, discounts must be applied manually using discount coupons. | |
Set the minimum number of points that can be used at the time of reservation. Example: If set to 100 points, even if a customer has 50 points, they cannot use points for reservation until they accumulate 100 points or more. | |
If set to 100 points, users can only use points in multiples of 100 (100, 200, 300... up to 1,000). For example, if a user has 550 points, they can use up to 500 points at reservation, and the remaining 50 points will be retained. | |
You can set how much discount value (in yen) each point will represent when used. Please note that once the program is active, this setting cannot be changed. |
Point Granting Rules
Granting rules can be changed even after the program has started.
The member ranks displayed in the point granting rules are linked to the member ranks set in the default “Membership Program.”
Note: After changes, the updated granting rules will apply when customers modify their existing reservations.
Points are granted at 1:00 AM, three days after the checkout date. The grant date cannot be changed.
On the customer screen, it will be displayed as shown in the image below.
By default, the checkbox is selected. | |||||||
This setting is used only when managing points via API. | |||||||
Point Granting Condition: Based on Number of Nights Please note that if member ranks are not set, the granting rate will be saved as 0 and cannot be changed. | |||||||
Point Granting Condition: Based on Payment Amount When selecting the payment amount basis, you can choose whether to include consumption tax.
|
The membership ranks for point granting conditions are those set in the Membership Promotion.
When you check and enable “Recalculate points on checkout date,” points will be recalculated based on the updated member rank after the checkout date. |
Membership Registration Points Points are granted after the customer registers as a new member and confirms the registration verification email.
| |||||||
Birthday Points Birthday points are granted on the member’s birthday. Birthday points will be granted if any of the following conditions apply:
|
-
If you modify a reservation from the management screen before points have actually been granted to the user, the points will be automatically adjusted. However, if points have already been granted, a warning message will appear upon completing the reservation change.
When the warning appears, please adjust the points manually from the member page. -
Since points are granted after checkout, point deductions cannot be applied at the time of reservation change.
-
If customers change their reservation themselves using the reservation confirmation email, the granted points will also be adjusted accordingly.
-
When a reservation related to point granting is changed, the point usage start date and expiration date will be recalculated.
Specifically, points will be granted based on the new dates after the reservation change.
Example: If a stay from October 17 to November 7 is shortened to October 17 to October 23, October 23 becomes the new reference date, and points will be granted on October 26.
Please check here for the methods of adding and subtracting points.
When canceling a reservation that used points, the points are not consumed but returned.
Therefore, the cancellation fee is calculated based on the accommodation fee excluding the points used.
If the cancellation fee exceeds the remaining payable amount due to point usage, the card payment amount may increase, potentially causing a payment error.
In case of a payment error, the property will need to handle the situation accordingly.
Rank-Up Conditions
Rank updates occur once a year (on the 1st day of the member registration month).
You can set point ranks based on the total points accumulated over one year. If not needed, you may choose not to configure this setting.
The rank calculation only includes points earned from reservations. Points added directly via the tripla management screen or granted through CSV uploads are excluded from the calculation.
When settings are applied, rank changes will occur based on the total points earned in the past year.
Year 1: 12,000 points → Gold Rank changes occur regardless of past history. |
-
If rank-up/down conditions are set, rank calculations are performed annually from each user’s member registration month.
-
Even if there is no rank change, a notification email about the current member rank will be sent to the end user when the rank calculation is performed.
-
If “Recalculate points on checkout date” is checked, points will be recalculated based on the updated member rank after the checkout date.
Point Accumulation Period
You can set the point accumulation period. | |
If set to unlimited, rank-up is based on the cumulative total of points earned in the past, and rank-down will not occur. |
Immediate Rank-Up
Rank upgrades occur once a year, but it is also possible to perform an immediate rank-up during the daily point recalculation if the rank-up conditions are met.
When this setting is turned ON, rank upgrades will occur the day after the conditions are met, instead of once a year. |
If the membership program has already started and the point program begins later, the period before the point program start will also be included in the rank-up calculation period.
Example:
If the point program starts on October 1, 2025,
and a customer’s registration date is March 15, 2025,
then the usage from March 1, 2025, to September 30, 2025, will be reflected, and the customer’s rank (Silver, Gold, etc.) will be determined based on whether conditions are met.
Enable the Property’s Membership and Point Programs
Brand administrators can configure permissions so that facility administrators and facility operators can view membership (member program) and point program information, as well as add or deduct points.
Note: They cannot create, edit, or download membership (member program) data.
Selecting [Add] or [Deduct] grants the account permission to add or deduct member points.
If neither is selected, the account will have read-only access and will not be able to add or deduct points.
Facility administrators and facility operators cannot view, add, or deduct points. | Facility administrators and facility operators both have permissions to view, add, and deduct points. |
Facility administrators and facility operators both have view-only (read-only) access. |
Hide the Points Feature on My Page
If you do not want points to be displayed on the customer’s My Page, please check this box.
Import Point History
Checking Issued Point Balances and Viewing Point History for Each Customer
Adding, Deducting, and Updating Point Expiration Dates
Accounting and Financial Processing for Point Program Usage
Points in Case of Cancellation
Points used at the time of reservation are not consumed upon cancellation and will be returned to the customer.
Even if a cancellation fee is incurred, points are not awarded for the cancellation fee.
You can verify the return of points by selecting the relevant member from [Members] in the brand management screen and checking their point history.
Q&A
Q: Is it possible to set an upper limit on the number of points that can be used at one time?
A: It is not possible to set an upper limit. The minimum number of points that can be used is configurable in the “Point Usage Rules” under the minimum usage points field.
Q: Is it possible to restrict the dates when points can be used?
A: It is not possible to set specific dates for point usage.
Q: Can customers be prevented from using points themselves?
A: Yes, you can disable point usage during reservation.
By unchecking “Allow points to be used at the time of reservation” in the “Point Usage Rules” and saving, customers will no longer be able to use points when making reservations.
This way, points can be used only for rank upgrades.
Related Articles
Membership Program
Running a membership program at your accommodation allows you to build a loyal fan base, which increases the likelihood of bookings through your official website. It also helps strengthen your brand, encourages repeat usage, and can reduce ...Corporate Membership Program
By using the corporate (organization) membership program, companies with corporate contracts can make reservations on a dedicated page. See here for how to add corporate (organization). ⏱ Estimated time: about 30 minutes. Difference from Individual ...Receipts, Hotel Reservations, Cancellations, and Point Expiration
Here are sample templates of the receipt, emails sent upon reservation cancellation, and other items that customers can view on their side. Receipt Sample image Receipt (Reissue) Once reissued, the “Reissue” label cannot be removed. First Reissue The ...Members History
This section explains how to view reservation and point history, as well as how to manually add or deduct points for each registered member through the management screen. Reservation & Point History From the Brand Administrator page, go to [Members] ...Checking and Updating Member Information on the Customer Screen
Registered users can view and edit their profile and membership information from the My Account page after logging in. To log in, users can click the 「Log In」 button at the top of the booking widget and enter their registered email address and ...