Members History
This section explains how to view reservation and point history, as well as how to manually add or deduct points for each registered member through the management screen.
Reservation & Point History
From the Brand Administrator page, go to [Members]
On the "Member Details" page, click the [Reservation / Point History] tab at the top to view the member’s accommodation reservation history and point usage history.
The following information is displayed:
Available Points: Current usable point balance
Total Reservation Amount: Total value of all past reservations made by the member
Statuses Displayed Under Available Points:
Status | Description | Example Display |
| Earned Points | Points added when they become usable | Reservation - {Reservation ID} - Available: {xx/xx/xxxx} - Expiry: {xx/xx/xxxx} |
| Used Points | Negative value when points are used for a reservation | Used - {Reservation ID} |
| Expired Points | Negative value when points have expired | Expired: {xx/xx/xxxx} |
| Refunded Points | Points refunded when a reservation paid with points is cancelled | Cancelled - {Reservation ID} |
Status | Description | Example Display |
| Pending Points | Points to be granted for a future reservation | Reservation - {Reservation ID} - Available: {xx/xx/xxxx} - Expiry: {xx/xx/xxxx} |
Once pending points become available, they are removed from the Pending section and moved to the Available section.
The reservation ID is a clickable link that takes you directly to the corresponding reservation.
Updating Point Expiry Dates
If you’ve set [Point Expiry Timing] to [All Points] in the [Point Expiry Rules] tab under [Reservation Engine Settings] → [Points] → [Point Program], you can update point expiry dates.
For details on configuring expiry rules, please refer to the link under “Point Expiry Rules.”
If “All Points” is selected in the [Expiry Timing] setting, you can update expiry dates from the [Reservation / Point History] tab in the [Member Details] screen by clicking [Update Point Expiry Date].
Adding or Deducting Points
You can manually add or deduct points for the selected member.
Click [Add / Deduct Points] to open the input screen shown below.
Field | Description |
| Add / Deduct | Select whether to add or deduct points |
| Rank-up Eligibility | Specify whether the points should count toward rank-up criteria |
| Number of Points | Enter the number of points to add or deduct |
| Expiry Date | Set an expiry date (only required for added points) |
| Property | Select the relevant property from the list |
| Description | The entered description will also be shown on the user’s screen. |
Note:The expiration date is automatically added, so you do not need to enter it manually.
Granting Permission to Property Admins / Operators
For more details, please refer to the section on [Granting Member Info Access Permissions].
Viewing Member Change History
You can check the history of changes made to member information from the [Reservation / Point History] tab.
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