LINE Integration (SNS Distribution, Chatbot Integration)
By integrating tripla with LINE, you can easily send LINE messages to customers and let the AI-powered bot handle inquiries.
Additionally, by utilizing the rich menu settings, you can offer convenient features such as “Online Reservation” and “Reservation Confirmation.”
⏱Estimated time: Approximately 30 minutes for each item.
１．Integrate tripla with LINE
Requirements for Integration
１．LINE Official Account (LINE Yahoo for Business)
２．Admin privileges for the LINE Official Account
２．Admin privileges for the LINE Official Account
*Note: Channel access tokens for the Messaging API cannot be obtained with Member privileges.
３．tripla Bot
３．tripla Bot
A tripla Bot subscription is required for SNS integration.
Location of Settings on the tripla Side
tripla Bot Property Management Screen → Admin Settings → Service Usage → System Integration → LINE
When you switch LINE to ON, the settings screen will open.
（１）Register the Channel Secret and Webhook URL
In the LINE Official Account Manager, go to “Settings” → “Messaging API.”
After registering the Messaging API, the following screen will appear.
SettingsーMessaging API | Screen After Registration |
tripla Admin Panel | LINE Official Account Manager |
Copy the Channel Secret and paste it into the “Channel Secret” field in the tripla management screen. | |
Copy the Webhook URL from the tripla management screen and paste it into the Webhook URL field on the LINE side, then save it. |
（２）Enter the Access Token
Go to LINE Developers and click on “Console.”
Click on “Provider.”
In the channel settings screen, click on “Provider.”
You will be redirected to the Channel Basic Settings screen.
Click on “Messaging API Settings,” then scroll down to “Channel Access Token” and click “Issue” below it.
Copy the issued Channel Access Token and paste it into the Access Token field in the tripla management screen.
tripla Admin Panel | LINE Official Account Manager |
（３）Enable the Integration
Turn ON the “Enable” switch.
Agree to the terms of service and click “Save” to complete the integration.
２．Handle inquiries using the AI-powered Bot
When integrated with the Bot, customers who open the chatbot on their smartphones will be able to make inquiries via LINE.
Since the LINE friend registration occurs as part of the inquiry process, this helps efficiently increase the number of LINE friends.
There are no additional charges on the tripla Bot side for integrating with LINE.
If you are using the free version of LINE Business, you can send up to 200 messages. To send more than that, you will need to upgrade to a paid LINE Business plan.
Integration Method
（１）On the tripla side, check the option “Allow users to chat directly via LINE mobile.”
Go to: tripla Bot Property Management Screen → Admin Settings → Service Usage → System Integration → LINE.
tripla Admin Panel | Chat bot(Customer view) | Customer View After Selecting LINE |
LINEに遷移し、「追加」をタップすると問い合わせが始まる。 |
（２）Configure Chat Settings in the LINE Official Account Manager
Open the LINE Official Account Manager → Settings → Response Settings.
In the Response Function section, turn ON the Webhook to enable AI responses similar to the Bot.
The responses are the same as those in the Bot’s FAQ.
If you want to change the response content, you can do so from the FAQ Answer Input screen in the Bot.
（３）If you do not want to display “Frequently Asked Questions”
If the chatbot’s automated message feature is using “Frequently Asked Questions,” they will also be displayed in the same way on LINE.
If you want to prevent this message from appearing, uncheck the LINE option in the automated message settings screen and click Save.
３．Creating a Rich Menu
A Rich Menu refers to the menu displayed at the bottom of the LINE chat screen.
With tripla, you can choose from three types of menu layouts.
tripla Admin Panel | Button | Menu |
※リッチメニューとシンプルメニューは同じボタンです。 | ||
※リッチメニューとシンプルメニューは同じボタンです。 | ||
If you select “No Menu,” the menu button will disappear. | The menu button will disappear, and only the chatbot will be displayed. |
Rich Menu Settings
You can choose the rich menu color from pink, gray, or use a custom image.
You can edit the menu while previewing it on the right side of the screen.
Rich Menu Settings | Menu Display |
If you want to use a menu other than pink or gray, please select this option. Example of Menu Creation: |
LINE Menu Customize
If you select the image option on the far right in the Rich Menu settings, you can create a menu with four items arranged side by side.
Create an image with a size of 1200×800 showing the four menu items, and upload it via “Add Image.”
The image size must be under 1MB. If the image is over 1MB, it cannot be uploaded.
If you try to upload an image larger than 1MB, an error message saying “The image size is not allowed for richmenu” will appear.
If this error occurs, reduce the image file size and try uploading again.
Once uploaded, the menu will be applied.
Items 1, 2, 3, and 4 represent the actions triggered when each menu area is tapped. You can configure these actions in the “Menu 1,” “Menu 2,” “Menu 3,” and “Menu 4” settings.
By default, the menu includes: Room Reservation, Hotel Website, Reservation Confirmation, and Contact Us. However, you can change these options using the dropdown to match your image.
You can also select “Link” as an action to direct users to a specified URL.
For example, by attaching URL parameters, you can link to the membership registration or login pages and encourage user registration directly from the LINE rich menu.
To Use a Rich Menu in Multiple Languages
If you want to set a different image for each language, check the box for “Use a different image for each language.”
Once checked, the settings screen for each language will be displayed.
４．Send via LINE from Connect
You can send messages from tripla Connect to your LINE friends.
Since the messages are sent directly to customers via their regular LINE app, it can help improve open rates and overall engagement.
Requirements for Integration:
１．LINE Official Account (LINE Yahoo for Business)
２．Integration between tripla and LINE
２．Integration between tripla and LINE
３．tripla Connect
A tripla Connect subscription is required for SNS integration.
（１）Set the delivery target (segment)
Location of Settings on the tripla Side
tripla Connect Management Screen → Customer Segments
Open the segment settings screen and enter a title and conditions.
If you want to target only LINE subscribers, set the condition as:
**Messenger Channel / Include / LINE**, then click Save.
Click the “Update” button on the right to display the number of users who meet the criteria and can be targeted for delivery.
If you want to add other conditions, click “Add Category” and configure the additional criteria.
（２）Send via Connect
Deliver messages to the segment you created.
Location of Settings on the tripla Side
tripla Connect Management Screen → SNS Broadcast
Open the SNS Broadcast screen and click the “Create” button.
①Set the Recipients
Enter any desired title (this will not be visible to customers).
For the target segment, select the LINE-specific segment you created earlier, and choose “LINE” as the channel.
②Set the Message Content
Enter the image and text for the content you want to send.
If you want to guide users to a specific link, such as for membership registration or reservations, click “Add CTA Button” and enter the button title and destination URL.
③Send a Test Message to Check the Content
Before sending, perform a test send to make sure the content and links display correctly.
Click the “Save” button to save your settings, then click the “Send Sample” button.
Scan the displayed QR code.
After scanning, the message will open with the content pre-filled. Simply send it to complete the test delivery.
④Send the Message
If the content is correct, proceed with the actual delivery.
Click “Send Message” to send it immediately.
If you want to schedule the delivery, check the “Schedule” option, specify the delivery date and time, and click Save.
Exclude Recipients
To avoid duplication, if you do not want to send messages to users who recently received one, check the option
“Exclude users who received a marketing message in the past [ ] days” and specify the desired time period.
Recurring Delivery
If you want to send messages automatically on a recurring basis, such as on the 30th of every month, check the “Recurring” option and specify the frequency.
You can also set the recurring delivery to end automatically.
Admin Panel | Dispriction |
| The message will continue to be delivered repeatedly without ending unless an end condition is set. | |
The message will be delivered repeatedly until the specified end date. No messages will be sent after the end date. Example: Delivery will repeat until March 31, 2025, and stop after April 1, 2025. | |
The message will be delivered the number of times you specify, and will automatically stop afterward. Example: If you enter 10, the message will be sent 10 times and then automatically end. The 11th delivery will not occur. |
（３）How to Segment and Send Messages to Already Registered LINE Friends
This setup is intended for users who have been managing their official LINE account since before subscribing to Connect.
If you already have registered LINE friends before integrating with tripla, there may be a discrepancy between the number of LINE friends shown in your official LINE account and the number of users displayed in the tripla Connect segment.
For example, if your LINE Official Account shows 5 registered friends, only 3 may appear in the Connect segment.
Number of Registered LINE Friends | Number of Users Displayed in tripla Connect Segments |
To close this gap and make the accounts available for delivery, you need to segment users following the steps below:
Send a LINE Message to Capture Action History
First, send a LINE message from your official LINE account.
Since users need to reply to be included in the Connect segment, send content that encourages easy replies.
When users respond to the message via LINE, their action history is recorded, and they will be added to the Connect segment, making them eligible for message delivery via LINE.
The user count is updated once per day. Therefore, after linking LINE and capturing action history, the update is not immediate but reflected the next day.
For example, if a customer takes an action on March 1, 2025, they will be included in the tripla Connect segment on March 2, 2025.
User actions, whether sending messages or stamps, will be included in the Connect segment.Connect
On the SNS Broadcast screen, specify the segment and send the LINE message.
Note: Clicking the “Save” button will update and display the number of users included in the segment.
５．Checking Delivery Results
Detailed results of SNS broadcasts cannot be viewed within the tripla management screen.
Please check the analysis screen in the LINE Official Account Manager for detailed insights.
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