Inserting Images into the Chatbot
How to Insert Images into Automatic Messages in the Chat
You can provide guidance to customers using photos, such as displaying an access map.
Allowed Image Specifications
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Title
-
Details
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File Formats: JPG, PNG, GIF
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File Size: Up to 800×800 px, 20MB max
How to Set Up Images
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Click [Chat] → [Automatic Messages].
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Click [Add New Automatic Message] at the top right of the screen.
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Fill in the fields according to the table below.
| Item | Description |
|---|---|
| Message Channel | Select the leftmost web icon. |
| If using SNS, check the corresponding SNS as well. | |
| Type | Select “Chat” |
| Title | Enter the title displayed on the management screen. |
| This will not be shown to customers. | |
| Automatic Message Type | Select “Image” |
| Item | Description |
|---|---|
| Trigger | Select the timing when the image will be displayed in the chatbot |
| Header Text Above Image | Enter the text you want displayed above the image |
| Header Text Below Image | Enter the text you want displayed below the image |
| Image URL | Set the link for the page to open when the image is clicked |
| You can insert a URL to a page that shows access information or the URL of an image stored online to allow customers to view a larger version. | |
| Image | Upload the image to be displayed in the chat |
| Trigger | Select when to display the image |
| Description | Description |
|---|---|
| Color | Set the chatbot background color and text color |
| Display Timing | Specify a display period when needed |
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