Chatbot FAQs
Q.I want to change the text in the speech bubble.
A.You can do this by editing the icon message. [Click here for instructions.]
Q.I’ve changed the text in the speech bubble and want it translated.
A.Please request the translation via the chatbot section in the admin panel.
Q.I want to show the speech bubble only in a specific language.
A.If you enter the message in Japanese for all languages, the Japanese speech bubble will appear even in the English or Korean versions.To hide the bubble in a specific language, turn on the setting “Do not display this language”
Q.I want to switch the chatbot to English.
A. The chatbot’s display language is automatically selected based on the browser’s language settings.
If you want the chatbot to appear in a language other than Japanese, please change your browser’s language setting.
(If the chatbot language does not change even after changing the browser language, try clearing the cache or using incognito mode.)
Also, make sure your desired language is enabled under [Admin Settings] > [Language Settings].
For more details, please refer to the link [here].
Q.I want to add a link in the speech bubble of the automated message.
A.You can do this through icon actions, icon messages, or icon images.For more details, please refer to the link [here].
Q.Chatbot Icon Settings
I want the speech bubble to redirect users to the membership registration or booking page.
A. This can be done via icon actions, icon messages, or icon images.
I want the speech bubble to redirect users to the membership registration or booking page.
A. This can be done via icon actions, icon messages, or icon images.
Q.I want to add a line break in the speech bubble text (or change the font or font size).
A.You can insert a line break using the Enter key.
Q.Is there a URL that opens the chatbot directly?
A.Yes. Add the following parameter to the end of the URL:
When accessing the page with this parameter, the chatbot will open automatically.
A.Yes. Add the following parameter to the end of the URL:
/?triplabot_open=trueWhen accessing the page with this parameter, the chatbot will open automatically.
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