Connect to an operator

Here is how to configure the chatbot to connect to a human operator:

You can set up the chatbot to automatically connect to an operator when a specific tripla FAQ is triggered.

After the connection to the operator is made, you can also configure it to send an automatic message.

How to Configure Operator Connection Settings

Click on [Chat] → [Auto Messages] in order.

On the "Auto Messages" management screen, click the [Add New Auto Message] button at the top right.

Please enter the information according to the table below.

Message Channel
Select the leftmost option: [www]
If using on SNS platforms, also check the corresponding SNS.

Type
Select “Chat”

Title
Enter a title to be displayed in the management screen.

Auto Message Type
Select “Connect to an operator”

Enable Switch
Use this switch to turn the auto message on or off.

Item	Description
Message	Enter the message to be displayed after connecting to an operator.
FAQ code	Enter the FAQ code(s) for the questions and answers that should trigger a connection to an operator. Multiple FAQ codes can be specified.
Display Timing	If you want to set a display period, please configure the period accordingly.

You can check the FAQ code under [Chat] → [FAQ Answer Input].

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