Automatic Messages

Automatic Messages

Info
You can set automatic messages to display when the chat is opened, and use icon messages (speech bubble messages) to make them more noticeable.
By configuring icon messages, it becomes easier to catch customers’ attention, making it ideal for promoting membership registration, limited-time plans, campaigns, and other important information.
⏱Estimated time: About 5 minutes.


Location for Settings

Property Management Screen → Automatic Messages

Alert

Automatic messages can now also be configured at the brand level.
You can create them from the Bot Brand Management Screen → Automatic Messages.
Creating automatic messages from the brand management screen allows you to display the same icons across all property websites using the Bot. This is especially useful for chain hotels or groups with many properties.

Note: When creating from the brand management screen, the available actions for icon actions differ.
 The following actions are not available when created at the brand level:

  • Route Guidance

  • Custom Bot

  • Ask AI

brand admin panel
property admin panel



ブランド管理画面の場合
施設管理画面の場合


Click the [Add New Automatic Message] button at the top right.


About Each Item



Enable Button
Toggle the ON/OFF status of the configured automatic message.
Message Channel

Set the channels where the automatic message will be displayed.
Check “www” to display it on the official website.
For other channels like LINE or Facebook, check the corresponding boxes to display the message on those integrated SNS platforms.

Type
You can choose chat type or icon type.


Title
This is the title displayed in the management screen.
It is not visible to customers, so you can register a name that is easy for your property to manage.


Auto message type

Automatic messages can be displayed in various formats.
 The available types depend on whether you select “Chat” or “Icon” in the Type field.

Title
Purpose

  • Form
    Displays a form created with “Chat” → “Widget.”

  • Frequently Asked Questions
    Displays pre-registered FAQs within the chatbot.

  • Image
    Inserts an image into the automatic chat message.

  • Login/Sign-up
    Displays login/sign-up messages in the chat.
    Requires the authentication service to be set to “Membership (Chatbot).”

  • Menu
    Displays various reservation menus such as restaurant bookings as chat messages.

  • Phone
    Configures the chatbot to open when a phone number is clicked.

  • Question
    Sets up questions that can be answered with “Yes” or “No.”

  • Message
    Displays a message in the chat.

  • Connect to Operator
    Automatically connects to an operator when a specified FAQ is asked.
    Only available if operator support is enabled.

  • Launch Custom Bot
    Launches the configured custom bot.


Settings for Each Item

Message
The text displayed within the chat.
You can set messages for each language.
If you select “The above automatic message will not be displayed in the chatbot for this language,” the message will not appear when the browser is opened in that language.

Trigger
Select the timing when the message will be displayed within the chatbot.

Display Period
If you want to set a display period, specify the duration.
This is useful for limited-time announcements such as construction notices.


Trigger

Trigger Options

  • From the Beginning
     The automatic message is displayed when the chatbot is first opened.

  • Open Chatbot (Standard)
     Displays the automatic message when the chatbot is opened via HTML code.
     The HTML code for opening the chatbot can be generated in Sidebar Settings → Widget Settings → Chatbot Widget.
     When using this trigger, please check “No” for “Display auto message after chat opens” in the chatbot widget settings.

  • Open Chatbot (Phone)
     Displays the automatic message when the chatbot is opened via HTML code for phone.
     The HTML code can be generated as above.
     When using this trigger, please check the “Phone Number” option for “Display auto message after chat opens” in the chatbot widget settings.

  • Open Chatbot (Email)
     Displays the automatic message when the chatbot is opened via HTML code for email.
     The HTML code can be generated as above.
     When using this trigger, please check the “Email” option for “Display auto message after chat opens” in the chatbot widget settings.

  • No Trigger Set
     Displays the message without setting a trigger.

  • Operator Fallback
     Displays the automatic message when switching from AI mode to Operator mode.
     Available only for properties with operator support; not for AI-only properties.

  • FAQ AI Response
     Enter the FAQ code shown on the [FAQ Answer Input] page.
     Select which automatic message you want to display along with the AI’s FAQ response.

  • When “Talk to AI” is Selected
     Each time the “Ask AI” button in the lower-left chat menu is pressed, the automatic message is displayed.



How to Set Up Icon (Speech Bubble) Messages

Icon (Speech Bubble) messages can be set up in three types:

  • Icon Message: Displays text

  • Icon Action: Performs an action when clicked

  • Icon Image: Displays an image like a banner

You can link URLs to each type, or configure them to display messages within the chat when clicked.



Setup Instructions


Turn the Enable button ON.


Check the “www” box under Message Channel.


Choose "icon" type.

Add title.
ex)As an example, let’s set up an icon to promote new member registration.

Automatic Message Types
You can choose from three types:

  • Icon Message: Displays a message that, when clicked, can either open the chatbot or a specified link.


Icon Action:
Displays a message with buttons. When clicked, it can open the chatbot, open a link, launch the room availability search screen, or perform other selectable actions.

Icon Image:
 Displays a message with an image. When clicked, it can either show a message within the chatbot or open a specified link.




Message and Language Tabs
 Set the message to be displayed.
 You can save messages for each language separately.
 Click “Translate All Languages” to apply automatic translation.


Click Action
 You can choose to either open the chatbot or open a URL link when the icon is clicked.


Hide by Language
Open each language tab and turn this button ON to hide the icon for that language.
For example, if you want the icon to appear only in Japanese and be hidden in all other languages, turn this ON for all non-Japanese language tabs.


Target User Segment
 When using tripla Connect, this is used to specify a segment for displaying the icon.
 If you are not using tripla Connect, this setting is not used.
 Note: Display by segment requires a separate tripla Connect subscription.


Color

You can select the icon’s background color and text color.
The chosen colors will be shown in the “Text Preview” area, allowing you to adjust the color scheme to stand out and match your website design.


Trigger and Delay
 The trigger is fixed as “From the Beginning.”
 By specifying the delay in seconds, you can control how many seconds after opening the website the icon will appear.
 Displaying the icon with a delay helps it attract more attention.


Display Device
 You can specify the devices on which the icon will appear:

  • All: Displays on both PC and smartphone browsers.

  • Desktop: Displays only when the website is opened on a PC browser.

  • Mobile: Displays only when the website is opened on a smartphone browser.

For example, if you already have several icons displayed and want to avoid clutter on smartphone screens, you can choose to show the icon only on desktops.
 Conversely, if the information is intended mainly for smartphone users, such as LINE-specific content, you can choose to display it only on mobile devices.


URL filter

You can set the URL(s) where the icon will be displayed.


Enable Display Timing
 You can specify a display period.
 By setting this, the icon will automatically show and hide according to the specified timeframe, ideal for limited-time promotions.


Hide Timing

  • None: The icon will remain displayed indefinitely.

  • Hide Message: Specify the number of seconds after opening the website when the icon should be hidden.


Display on Reservation Widget
 You can specify whether the configured icon is displayed on the reservation widget (room availability search screen).

  • Always Display: The icon is always shown on the homepage, on pages specified by URL filters, and on the room availability search screen.

  • Display on Reservation Widget Only: The icon is shown only on the room availability search screen.

  • Do Not Display on Reservation Widget: The icon is not shown on the room availability search screen.


For Icon Action Messages


Button Text and Action

  • Button Text: Set the text displayed inside the button.

  • Icon Action: You can configure actions such as member login/sign-up or opening the room availability search screen. You can also link to a specified URL using “Open Link.”



Button Style
 You can specify the style, background color, and text color of the icon button.


For Icon Image Messages


Add Button Text and Image
 You can set the text displayed over the image and upload the image itself.
 Image requirements: JPG format, up to 5MB in size.

Image Size Options:

  • Crop to 289×100: Larger images will be automatically resized and cropped to this size.

  • Stretch to 289×100: Smaller images will be automatically resized and stretched to this size.

  • Original Size: Displays the image in its original uploaded size.


Click Action

  • Message: When clicked, the inputted message will be displayed within the chatbot.

  • URL: When clicked, it will link to the specified URL.




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