Guiding Users from Phone Calls to the Chatbot
You can configure the system so that when users click the phone number listed on your website, the chatbot will open automatically.
Preparation
To use this feature, you need to embed the following tag into your website. Please ask your website administrator or your website development company to implement this.
Example：<a href="#" data-triplabot-open-message="1">000-0000-000</a>
How to Check the Tag to Embed on the Website
From the facility management screen, go to [Settings] → [Chatbot Widget Settings].
You can check this under [Chatbot Widget] → [Display an auto message after the chatbot opens].
Phone-to-Chat Redirection Settings
In the property management screen, click [Chat] → [Auto Message].
Click [Add New Auto Message] at the top right of the screen.
Please enter the information according to the table below.
Item | Description |
| Message Channel | Select [www] on the far left |
| Type | Select "Chat" |
| Title | Enter a title to be displayed on the management screen |
| Auto Message Type | Select "Phone" |
| Activation Switch | Use this to toggle the auto message on or off |
| Item | Description |
Message | Enter the text to be displayed within the chatbot. |
Phone Number | Enter the phone number published on the property's official website. |
Trigger | Select only "Open Chatbot (Phone)". |
Display Timing | If you want to set a display period, configure the period accordingly. |
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