Checking and Updating Member Information on the Customer Screen
Registered users can view and edit their profile and membership information from the My Account page after logging in.
To log in, users can click the 「Log In」 button at the top of the booking widget and enter their registered email address and password. After logging in, they can access the My Account page to update their profile and membership details. They can also view a list of reservations made as a member.
Additionally, if a point program is enabled, users can check their point balance and usage history.
How to Check Your Profile in 「My Account」
After logging in as a member, click your member name at the top right of the screen, then select 「Account.」
At the top left of the screen, you will see the number of points, membership rank, and, if enabled via the membership program, a QR code.
※ These will not be displayed if the tripla Point Program is not enabled.
From the login information section, you can edit your email address, password, and membership details.
※For properties using custom authentication, the login information will not be displayed.
Click the 「Edit」button to open the edit screen.
Although these fields are not required at the time of registration, you can also edit your gender, nationality, date of birth, and occupation from the My Account page.
How to Change Your Email Address
You can update it by clicking [Change Email Address].
Enter the email address you wish to change to and click Save. A verification email will be sent to the new email address.
After the email is sent, the status will show as 「Pending Verification.」 Once the URL in the email is clicked, the 「Pending Verification」 status will disappear.
A 「Email Verification」 email will be sent. Please click the URL in the email to complete the email address change.
After clicking the URL, a message saying 「Email Address Verified」 will be displayed.
※You can manage your promotional email preferences from the [Personal Information] section.
How to Change Your Password
Please update your password by clicking 「Reset Password.」
When you select Reset Password, a screen like the one below will appear.
Enter your registered email address and click Send.
After the reset email is sent, the screen will switch to the one shown below.
A password reset email will be sent to your registered email address.
Please click 「Change Password.」
The member page will open, and the password reset screen will be displayed.
Enter your new password here and click Set to complete the password reset.
Registering a Credit Card
Currently, new credit card registrations are temporarily suspended.
The resumption date has not yet been determined.
However, members who are logged in can now register their credit card information during the reservation process. The registered card will be saved automatically.
※There is no setting required on the admin panel.
Account Cancellation
When a member cancels their account, a notification email will be sent to them.
Please note that all past reservation information will no longer be accessible, and any earned points will become invalid.
※ For properties using custom authentication, the cancellation option will not be displayed.
If custom account deletion is enabled, the text shown under the cancellation section can be edited.
To do this, go to [Members] → [Membership Program] → [Feature Settings], scroll to the bottom of the page, and click the Edit button.
For more details, please refer to the following link: Custom Account Deletion
How to Check Your Reservations
From the "Reservation List" page in My Account, you can view your current, completed, and canceled reservations, along with the booking channels for each.
If there are no active reservations, a screen like the one below will be displayed.
Click 「Search Availability」 to go to the reservation search results page.
If there are active reservations, a screen like the one below will be displayed.
The details of each reservation will be shown.
Reservation Confirmation Screen
How to Check Your Points
From the 「Points」 section in My Account, you can view your available points and points scheduled to be earned.
Available Points
Statuses Displayed in Available Points: Details
Earned Points: The number of points added when they become available.
Example: Earned – {Reservation ID} – Available from: {yyyy/mm/dd} – Expiration: {yyyy/mm/dd}
Used Points: Points deducted when used for a reservation.
Example: Used – {Reservation ID}
Expired Points: Points that were deducted due to expiration.
Example: Expired: {yyyy/mm/dd}
Refunded Points: Points refunded when a reservation made using points is canceled.
Example: Canceled – {Reservation ID}
A Total column is shown on the far right of the Available Points section,
which displays the user’s total point balance after each transaction.
Scheduled Points
Statuses Displayed in Scheduled Points: Details
Scheduled Points: The number of points to be granted for a future date when a reservation is made.
Example: Reservation – {Reservation ID} – Available from: {yyyy/mm/dd} – Expiration: {yyyy/mm/dd}
Once the scheduled points become active, the record will be removed from the Scheduled Points section and moved to the Available Points section.
The Reservation ID is a clickable link, which will take the user to the corresponding reservation details page.
If a reservation is modified via the admin panel before the scheduled points are granted,
the points will be automatically updated based on the changes.
If the points have already been granted, a notification message will appear when the reservation change is completed.
If the check-out date is changed in the admin panel, the scheduled point's availability date and expiration date will not be updated.
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