Reservation Flow on the Customer Screen
We will guide you through the reservation flow on the customer screen.
Reservation Process
On the reservation screen, enter the check-in and check-out dates, number of guests, and number of rooms.
If no child settings are configured, only the total number of guests can be selected.
If children are selected, multiple room bookings are only available for the same room type and same plan.
When you click the [Search] button, the plan selection screen as shown in the image below will be displayed.
① Changing the date will refresh the search results screen.
② You can change the number of guests, as well as the number of adults and children.
③ You can search only for day-use plans.
④ You can search even if your dates are not yet decided.
⑤ Only plans that are available based on the selected date and number of guests will be displayed.
※This option is checked by default.
⑥ You can sort the results by lowest price, highest price, or recommended order.
⑦ You can filter by room type (e.g., single/double), smoking/non-smoking, and with/without breakfast.
⑧ You can switch between searching by room or by plan.
If rooms are linked to plans, the plan details will show information such as room types and price comparisons between OTAs and your own website.
For customers shown with a promotion label, hovering the cursor over the label will display a popup.
The popup shows the target audience, discount amount, valid period, and disclaimers (e.g., if the dates fall outside the promotion period).
When you click [Reserve], the screen will switch to the Customer Information Entry page.
On the left side of the screen, fields for name, email address, and phone number will be displayed.
※If additional questions are configured, they will be displayed here.
※If optional sales are set up, they will be displayed at the top.
On the right side of the screen, you will see the total amount, including discounts from coupon codes and point usage.。
About Points
If you would like to use your points toward the room charge, please enter the amount here.
For more details on point settings, please refer to the link below.
About Coupon Codes
If you want to use a coupon discount, please enter the code here.
For detailed settings regarding coupon codes, please refer to the link below.
※If there are any notifications from the property, they will be displayed near the middle of the screen.
For details about notifications, click here.
All credit card prepayments are processed as immediate payments.
Since PayPal does not support transactions exceeding 1,000,000 yen at once,
if the payment amount exceeds 1,000,000 yen, selecting VISA or Mastercard will result in an error message.
Due to the implementation of GMO’s 3D Secure feature, users will be redirected to a screen like the one below for all card brands: VISA, Mastercard, JCB, and AMEX.
For more details about 3D Secure, click here.
Once the reservation is complete, a screen like the one below will be displayed.
※If additional questions are configured on the reservation completion screen, they will be displayed under 「Reservation Management」 on the right side.
Reservation Confirmation Email
Under normal settings, an email like the one below will be sent.
For information on how to modify the content of the reservation confirmation email, please refer to the link below.
For Properties with an Active Reservation Change Policy
Customers can modify their reservations from the reservation confirmation screen.
This screen can also be accessed via the link sent in the reservation confirmation email.
Customers can change their reservations themselves from the reservation confirmation screen, which can be accessed through the URL included in the reservation confirmation email.
※Please note that changes cannot be made once check-in is completed.
When you click Change Reservation, a screen like the one below will be displayed.
Please select the desired date and number of guests to modify.
When changes are made, the updated dates, number of guests, and total accommodation amount will be displayed on the right side of the customer information entry screen.
※Please note that the payment method cannot be changed.
The reservation number remains the same, and the reservation can be modified.
However, changes cannot be made after the change deadline.
If the customer wishes to change the dates after the deadline, they will need to make a new reservation.
In the case of shortening the stay or reducing the number of rooms, the original reservation rate will apply. For other types of changes, the rate at the time of modification will apply.
A Reservation Change email will be sent to the customer.
If the setting to allow shortening the stay or reducing the number of rooms is enabled, a screen like the one below will be displayed.
You can shorten your stay or reduce the number of rooms by selecting the desired changes for each item.
Reservation Confirmation Page Link
The link to the reservation confirmation page is included in the reservation confirmation email sent after completing a booking.
If you want to add a link on your website, please use the following URL:https://WEBURL/?tripla_booking_widget_open=confirm
※You can search and book across all properties within the same hotel brand.
During Maintenance
When the system is under maintenance, the service will be temporarily suspended.
The default search bar will not be displayed, and new bookings, changes, or cancellations will not be possible.
During maintenance, a screen like the one below will be displayed.
If Payment Fails
If the payment fails, the following message will be displayed on the reservation screen.
In this case, the process will stop at the payment step, and the reservation will not be completed.
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