Email Notification Setting

Email Notification Setting

Info
Purpose:
This section explains how to configure the notification recipient for the property when a reservation, cancellation, or a booking with options is made.
⏱ Estimated time: ~10 mins

Warning
Required Setting:
  1. 2. Recipients (Required)
  2. 3. Send Language (Required)
  3. 4. Notification Trigger (Required)
*All of the above settings must be completed.

1. Where to set

  1. Setting page: Property Management Screen
  2. Action: 'Settings' → 'Booking Engine' → 'Email Settings' → 'Email Notifications'

2. Recipients (Required)

  1. Click [＋] button on the right side to add a new notification email recipient.
  2. Click [Trash can] icon to delete email recipient.

3. Send Language (Required)

Choose language for notification email.

1. Reserver’s default language (Default setting)
The notification email will be sent in the language that matches the customer’s browser language.
2. Other languagesIf a specific language is selected, the notification email will be sent in the selected language.

4. Notification Trigger (Required)

Select the types of events that will trigger notification emails.

1. New reservationNotification triggered when reservation is complete (confirmed).
2. Update reservationNotification triggered when reservation has been updated.
3. Cancel reservationNotification triggered when reservation is cancelled.
4. Notification before stay
Notification triggered a day before check-in date.

*Email will be sent at 10:00 JST on a day before check-in.
5. New member registration
Notification triggered when a new member registered.

*Notification will be sent once a day with the number of registration

Info
Note about Notification Email for New member registration: 

In the Email content of "New Member Registration", there sentence.
"Please assign a Member ID to the newly registered member and add it to the specified CSV file format" 
If the member ID is not assign manually, no action is required.

5. Extras notification recipients

Enter the recipient email address that will receive a notification when a new reservation including extras is created.
  1. Click [+] to add new email address.
  2. Click [Trash Can] icon to delete the email address.

5.1  Send Language

Select the language for the Extra Notification. 

5.2 Notification trigger

1. New extraNotification triggered when reservation include an extra  is complete.
2. Update extraNotification triggered when extra is updated during a reservation change.
3. Cancel reservationNotification triggered when reservation include an extra is cancelled.

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